presenting your properties …maintaining
the value of
your residential property
asset
what we do
We are a specialist provider of residential
property maintenance services delivering a range of cost effective
solutions and value added services for our corporate clients
and their customers throughout England, Scotland & Wales.
our services include
- Planned and reactive maintenance works
- Emergency property maintenance help lines
- Customer support help lines
- Full developer site presentation
- Possession and property security
- Contractor panel management
- Maintenance strategy consultancy
service applications
Our services are portable and can be applied
to any situation where there is a need for a
tailored property care service.
The following are examples of the type of work
that we currently undertake for our clients:
repossession
One stop contracting services at possession
and subsequent maintenance, security and
presentation services up to completion of
the sale. corporate landlord
Planned and reactive small works
maintenance on tenanted portfolios. equity
release
Help-line services for customers to
arrange emergency and general home
maintenance works. house builders
Comprehensive site presentation services
including build and sparkle cleans, landscape
upkeep and site signage maintenance.
relocation companies
Maintenance solutions for guaranteed and
managed sale services.
panel management
Contractor Management on behalf of
lenders in possession.
how we operate
We manage an experienced panel of
contractors selected for their
appropriate skill in each of our market
sectors ensuring we are able to meet the
most diverse maintenance requirements
across our corporate markets.
Contractors are carefully selected before joining
our panel and we undertake regular checks to
ensure that our contractors continue to meet the
high entry standard that we have established.
All our contractors must meet the following
requirements before being added to our panel
and must also continue to maintain this status for
the duration of their panel membership:
- Evidence Public Liability insurance to at least£ 1,000,000
value.
- Representatives calling at occupied properties
must produce current identification and arrive
in liveried vehicles.
- Produce a satisfactory customer complaint
procedure
- Be members of a recognised trade association
where one exists.
-
Be members of an ombudsman scheme where
one exists in the supplier’s sector.
- Signed Service Level Agreements with
Countrywide Property Care that impose
standards of service that are relevant to the
requirements of the customer and the market
sector.
-
Agree to an annual inspection of their facilities,
checks on the above key deliverables and
compliance with Countrywide Property Care’s
requirements.
- Adhere to the terms of the
Service Level Agreements
at all times.
why our clients use us
You will receive a tailor made cost
effective solution to your maintenance
requirement delivered by an
experienced team with a background in
property asset management built
around a principle of high customer
service.
The following are some of the reasons our clients
have chosen to place their business in our hands:
Experience
We have been providing property care services
since 1990. Coverage
Full coverage throughout England, Scotland& Wales.
Consistency
Consistent pricing across the UK either on a fixed
price or quotation basis.
Tax administration
We are an Inland Revenue CIS 5 registered
contractor. Cost efficiencies
As a volume provider to the contractor we can
reduce your costs without compromising service. Single point of contact
We will provide a dedicated account manager
who understands your requirement across all
your work. Financial stability
We are part of Countrywide plc.
Countrywide Property Care Solutions is a division of
Countrywide Corporate Property Services Limited a subsidiary of Countrywide
PLC.
Registered Office: Waterloo House, 40 Baker Street, Weybridge,
Surrey KT13 8AR
Registered in England No. 5257193
VAT No. 212 5511 12 |
