Corporate Property Services

Property Care

Presenting your properties ... maintaining the value of your residential property asset

• What we do

  We are a specialist provider of residential property maintenance services delivering a range of cost effective solutions and value added services for our corporate clients and their customers throughout England, Scotland & Wales.

• Our Services Include

  • Planned and reactive maintenance works
  • Emergency property maintenance help lines
  • Customer support help lines
  • Full developer site presentation
  • Possession and property security
  • Contractor panel management
  • Maintenance strategy consultancy

• Service Applications

  Our services are portable and can be applied to any situation where there is a need for a tailored property care service.

  The following are examples of the type of work that we currently undertake for our clients:

• Repossession

  One stop contracting services at possession and subsequent maintenance, security and presentation services up to completion of the sale.

• Corporate Landlord

  Planned and reactive small works maintenance on tenanted portfolios.

• Equity Release

  Help-line services for customers to arrange emergency and general home maintenance works.

• House Builders

  Comprehensive site presentation services including build and sparkle cleans, landscape upkeep and site signage maintenance.

• Relocation Companies

  Maintenance solutions for guaranteed and managed sale services.

• Panel Management

  Contractor Management on behalf of lenders in possession.

• How we Operate

  We manage an experienced panel of contractors selected for their appropriate skill in each of our market sectors ensuring we are able to meet the most diverse maintenance requirements across our corporate markets.

  Contractors are carefully selected before joining our panel and we undertake regular checks to ensure that our contractors continue to meet the high entry standard that we have established.

  All our contractors must meet the following requirements before being added to our panel and must also continue to maintain this status for the duration of their panel membership:

  • Evidence Public Liability insurance to at least£ 1,000,000 value
  • Representatives calling at occupied properties must produce current identification and arrive in liveried vehicles
  • Produce a satisfactory customer complaint procedure
  • Be members of a recognised trade association where one exists
  • Be members of an ombudsman scheme where one exists in the supplier's sector
  • Signed Service Level Agreements with Countrywide Property Care that impose standards of service that are relevant to the requirements of the customer and the market sector
  • Agree to an annual inspection of their facilities, checks on the above key deliverables and compliance with Countrywide Property Care's requirements
  • Adhere to the terms of the Service Level Agreements at all times

• Why our Clients use us

  You will receive a tailor made cost effective solution to your maintenance requirement delivered by an experienced team with a background in property asset management built around a principle of high customer service.

  The following are some of the reasons our clients have chosen to place their business in our hands:

• Experience

  We have been providing property care services since 1990.

• Coverage

  Full coverage throughout England, Scotland& Wales.

• Consistency

  Consistent pricing across the UK either on a fixed price or quotation basis.

• Tax Administration

  We are an Inland Revenue CIS 5 registered contractor.

• Cost efficiencies

  As a volume provider to the contractor we can reduce your costs without compromising service.

• Single Point of Contact

  We will provide a dedicated account manager who understands your requirement across all your work.

• Financial Stability

  We are part of Countrywide plc.

• Countrywide Property Care Solutions is a division of Countrywide Corporate Property Services Limited a subsidiary of Countrywide.

  Registered Office: Waterloo House, 40 Baker Street, Weybridge, Surrey KT13 8AR

  Registered in England No. 5257193

  VAT No. 212 5511 12